![]() The “USB Serial Port” device pictured is using COM10. Assuming everything is working, you should see something like this in device manager: We are going to plug them in one at a time to figure out which ports Windows is assigning to them. Next, go to the “Ports” section of device manager and click the + sign next to it to open it, if it is not already open. ![]() Next, go to the Hardware tab and select “Device Manager.” (note: Windows XP is pictured, but the exact placement of device manager may vary slightly in Win98 and Vista) (You might find this on the desktop, you might find this in your start menu. Making Sure Everything is Working and Configuredįirst step to making sure you don’t have a connection issue is to unplug all USB devices that are not absolutely necessary from your computer.įirst, Right click on My Computer. Tip: If you start having driver conflicts, installing the latest drivers from FTDI will often be enough to resolve conflicts and make everything work again. ![]() ![]() Be warned: the troubleshooting instructions later on this page may cause other devices that use the FTDI chips to stop working. AEM FIC, Hondata S300 and K-Pro and the USB Instruments Stingray and Swordfish (among others) have a tendency to obliterate our drivers and cause driver conflicts. This is important because of the possibility of a driver conflict between drivers for your devices and other devices that also use the FTDI chips. ![]() This chip is VERY common and is used in everything from USB-serial and USB-parallel adapters sold in computer stores to other automotive electronics products. The chip in our devices is made by a company called FTDI. This makes it easy for you – one driver install will take care of ALL Moates products! Check out USB Driver Installation for more on how to reinstall drivers. (ALDU1, HULOG, Hondalog, BURN1/2, Ostrich 1/2, Roadrunner, Quarterhorse, Jaybird) Fortunately, all products with a USB interface use the same USB support chip so they can all use the same drivers. Almost all products have a USB interface to connect to a computer. ![]()
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